Privacy Policy Website

Superordinate data protection declaration

We, the walter services Canada Ltd., as content and data protection responsible for the www.walterservices.ca, take the protection of your personal data very seriously. Your privacy is important to us.

The following regulations serve your information about the processing of personal data according to the requirements of the data protection basic regulation (DSGVO). In particular, taking into account the information obligations according to Art. 12 to 14 DSGVO, as well as clarifying the existing rights of data subjects according to Art. 15 to 22 and Art. 34 DSGVO.

Information on the responsible body

walter services Canada Ltd. 
Mailing Address: 4930 Highway 93 | Radium Hot Springs BC V0A 1M0
Location:  24 11th Avenue South | Cranbrook | BC V1C 2A8

Phone: +49 2241 26745 0
E-mail: info@walterservices.ca

Further information can be found in the imprint.

Note on our data protection officer

You can reach our data protection officer at
Information on the responsible body dataprivacy@walterservices.com.

General information

We process your personal data in accordance with the applicable statutory data protection requirements for the purposes listed below for each group of affected parties:

We collect and use our users' personal data only to the extent necessary to provide a functional website and our content and services. The collection and use of personal data of our users regularly only takes place with the consent of the user. An exception applies in those cases in which it is not possible to obtain prior consent for actual reasons and the processing of the data is permitted by statutory provisions.

Legal basis for the processing of your data:

• If we obtain the consent of the data subject for the processing of personal data, Article 6 (1) (a) of the EU Basic Data Protection Regulation (DSGVO) serves as the legal basis.
• Art. 6 (1) (b) DSGVO serves as the legal basis for the processing of personal data required for the performance of a contract to which the data subject is a party. This also applies to processing operations that are necessary for the implementation of pre-contractual measures.
• Insofar as the processing of personal data is necessary to fulfil a legal obligation to which our company is subject, Art. 6 para. 1 lit. c DSGVO serves as the legal basis.
• If the processing is necessary to safeguard a legitimate interest of our company or a third party and if the interests, fundamental rights and fundamental freedoms of the data subject do not outweigh the first-mentioned interest, Art. 6 para. 1 lit. f DSGVO serves as the legal basis for the processing.

Legitimate interests can be in particular:

• the answering of inquiries;
• the implementation of direct marketing measures;
• the provision of services and/or information intended for you;
• the processing and transfer of personal data for internal or administrative purposes;
• the operation and management of our website;
• the technical support of users;
• the prevention and detection of fraud and crime;
• the protection against payment defaults when obtaining creditworthiness information for inquiries regarding deliveries and services; and/or
• the guarantee of network and data security, insofar as these interests are in accordance with the applicable law and with the rights and freedom of the user.

Categories of recipients

• Service providers for the optimization of websites, online marketing service providers and tools, service providers for information and communication technology, companies for software and device maintenance, if described in detail below
• Social Networks and Communities, if described in more detail below
• internal recipients according to the "need to know" principle

Usage data/server log files

Each time you visit our website, our systems automatically record data and information from the computer system of the calling computer.

The following types of data are collected: Browser type, version used, user's operating system, Internet service provider, user's IP address, date and time of access, websites from which the user's system accessed our website or which the user accessed from our website.

The legal basis for the temporary storage of data and log files is Art. 6 para. 1 lit. f DSGVO with the aforementioned legitimate interests.

The temporary storage of the IP address by the system is necessary to enable delivery of the website to the user's computer. For this purpose, the user's IP address must remain stored for the duration of the session.

The data is stored in log files in order to ensure the functionality of the website. The data is also used to optimise the website and to ensure the security of our information technology systems. An evaluation of the data for marketing purposes does not take place in this context. Our legitimate interest in data processing also lies in these purposes. The data are deleted as soon as they are no longer required for the purpose of their collection. In the case of the collection of data for the provision of the website, this is the case when the respective session has ended. We also reserve the right to check the files if there is a justified suspicion of illegal use or a concrete attack on the pages on the basis of concrete indications. In this case our legitimate interest is the processing for the purpose of clarification and criminal prosecution of such attacks and unlawful uses.

Use of cookies

We use cookies. Cookies are text files that are stored in the Internet browser or by the Internet browser on the user's computer system. When a user visits a website, a cookie can be stored on the user's operating system. This cookie contains a characteristic string of characters that enables the browser to be uniquely identified when the website is called up again. We use cookies to make our website more user-friendly. Some elements of our website require that the calling browser can be identified even after a page change. The following data is stored and transmitted in the cookies: Language settings, items in a shopping cart, log-in information, etc.

The legal basis for the processing of personal data using technically necessary cookies is Art. 6 para. 1 lit. f DSGVO. Our legitimate interest lies in making our website available and improving our website performance.

The purpose of using technically necessary cookies is to simplify the use of websites for users. Some functions of our website cannot be offered without the use of cookies. For these it is necessary that the browser is recognized also after a page change. We need cookies for the provision of shopping cart, adoption of language settings, memorizing search terms, etc.. Cookies are stored on the user's computer and transmitted to our site by the user. Therefore, you as a user have full control over the use of cookies. You can deactivate or restrict the transmission of cookies by changing the settings in your Internet browser. Cookies that have already been saved can be deleted at any time. This can also be done automatically. If cookies are deactivated for our website, it is possible that all functions of the website can no longer be used to their full extent. You can manage cookies from some US companies via the US website http://www.aboutads.info/choices/ or the EU website http://www.youronlinechoices.com/uk/your-ad-choices/.

Contact form and e-mail contact

A contact form is available on our website, which can be used for electronic contact. If a user makes use of this possibility, the data entered in the input mask will be transmitted to us and stored. These data are: Name, address, email address, telephone number, etc. The following data will also be stored at the time the message is sent: The IP address, date and time. Your consent will be obtained for the processing of the data during the sending process and reference will be made to this data protection declaration.

Alternatively, it is possible to contact us via the e-mail address provided. In this case the personal data of the user transmitted with the e-mail will be stored. The data will not be passed on to third parties in this context. The data will be used exclusively for the processing of the conversation.

The legal basis for the processing is:

• The processing of data by the user after registration for the newsletter is subject to the consent of the user Art.6 Abs.1 lit. a DSGVO.
• For the processing of data transmitted in the course of sending an e-mail, Art.6 para.1 lit.f DSGVO with the aforementioned legitimate interests.
• If the e-mail contact is aimed at the conclusion of a contract, the additional legal basis for the processing is Art.6 para.1 lit.b DSGVO.

The processing of personal data from the input mask serves us solely to process the establishment of contact. In the case of contact by e-mail, this also constitutes the necessary legitimate interest in the processing of the data. The other personal data processed during the sending process serve to prevent misuse of the contact form and to ensure the security of our information technology systems.

The data are deleted as soon as they are no longer required for the purpose of their collection. For the personal data from the input mask of the contact form and those sent by e-mail, this is the case when the respective conversation with the user has ended. The conversation is terminated when it can be inferred from the circumstances that the relevant facts have been conclusively clarified. The additional personal data collected during the sending process will be deleted after a period of seven days at the latest.

The user has the possibility to revoke his consent to the processing of personal data at any time. If the user contacts us by e-mail, he can object to the storage of his personal data at any time. In such a case, the conversation cannot be continued.

MyFonts Counter

The design of our website uses fonts of the company MyFonts Inc., 600 Unicorn Park Drive, Woburn, MA 01801, USA for the representation. If you have permitted JavaScript access and your browser does not have a JavaScript blocker, it is possible that technical data (in particular your IP address, technical data of your browser and data for calling up the fonts used) will be transmitted to the servers of MyFonts Inc. According to MyFonts Inc., this data only contains technically necessary information and does not allow any conclusions to be drawn about your person. However, the number of website visits is statistically recorded via MyFonts and transmitted to MyFonts. The MyFonts Inc. alone is responsible for the transmission and evaluation under data protection law; in particular, we do not receive any statistical evaluation from MyFonts for our own use. If you do not agree with the collection of the data, we recommend installing a JavaScript blocker (e.g. NoScript). However, technical problems with the use of this site cannot be excluded.

You can find their data protection regulations under the following link: https://www.myfonts.com/info/legal/ If you wish to make use of your rights in connection with MyFonts, please contact MyFonts Inc. most effectively. We will be happy to assist you.

Google Adwords conversion

We use the services of Google Adwords to draw attention to our attractive offers with the help of advertising media (so-called Google Adwords) on external websites. In relation to the data of the advertising campaigns, we can determine how successful the individual advertising measures are. In doing so, we pursue the interest of showing you advertising that is of interest to you, of making our website more interesting for you and of achieving a fair calculation of advertising costs.

These advertising media are delivered by Google via so-called "Ad Servers". We use ad server cookies for this purpose, which can be used to measure certain parameters for measuring success, such as the display of ads or clicks by users. If you access our website via a Google ad, Google Adwords stores a cookie on your PC. These cookies usually lose their validity after 30 days and are not intended to identify you personally. For this cookie, the unique cookie ID, number of ad impressions per placement (frequency), last impression (relevant for post-view conversions) and opt-out information (marking that the user no longer wishes to be addressed) are usually stored as analysis values.

These cookies allow Google to recognize your Internet browser. If a user visits certain pages of an AdWords customer's website and the cookie stored on their computer has not yet expired, Google and the customer may recognize that the user clicked on the ad and was directed to that page. Each Adwords customer is assigned a different cookie. Cookies cannot therefore be traced via the websites of Adwords customers. We ourselves do not collect and process any personal data in the aforementioned advertising measures. We only receive statistical evaluations from Google. On the basis of these evaluations we can recognise which of the advertising measures used are particularly effective. We do not receive any further data from the use of the advertising media; in particular, we cannot identify users on the basis of this information.

Due to the marketing tools used, your browser automatically establishes a direct connection with the Google server. We have no influence on the extent and further use of the data collected by Google through the use of this tool and therefore inform you according to our state of knowledge: Through the integration of AdWords Conversion, Google receives the information that you have called the relevant part of our website or clicked on an advertisement from us. If you are registered with a Google service, Google can assign the visit to your account. Even if you are not registered with Google or have not logged in, it is possible for the provider to find out and store your IP address.

You can prevent participation in this tracking procedure in various ways:

a) By setting your browser software accordingly, in particular by suppressing third party cookies, you will not receive advertisements from third parties;

b) by disabling conversion tracking cookies by setting your browser to block cookies from the "www.googleadservices.com" domain, https://www.google.de/settings/ads, which is deleted when you delete your cookies;

c) by disabling the interest-based ads of the Providers that are part of the "About Ads" self-regulatory campaign via the link http://www.aboutads.info/choices, which setting will be deleted if you delete your cookies;

d) by permanent deactivation in your Firefox, Internet Explorer or Google Chrome browsers under the link http://www.google.com/settings/ads/plugin. Please note that in this case you may not be able to make full use of all the functions of this offer.

The legal basis for the processing of your data is Art. 6 Para. 1 S.1 lit. f DSGVO. Further information on data protection at Google can be found here: http://www.google.com/intl/de/policies/privacy and https://services.google.com/sitestats/de.html. Alternatively, you can visit the website of the Network Advertising Initiative (NAI) at http://www.networkadvertising.org . Google has submitted to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework.

Use of Matomo

On this website, using the web analysis service software Matomo (www.matomo.org), a service of the provider InnoCraft Ltd., 150 Willis St, 6011 Wellington, New Zealand ("Mataomo"), based on our legitimate interest in statistical analysis of user behavior for optimization and marketing purposes pursuant to Art. 6 para. 1 lit. f DSGVO data is collected and stored.

From this data, pseudonymised user profiles can be created and evaluated for the same purpose. Cookies may be used for this purpose. Cookies are small text files that are stored locally in the cache of your Internet browser when you visit our site. The cookies enable, for example, the recognition of the Internet browser. The data collected using Matomo technology (as well as your pseudonymised IP address) is processed on our servers.

We do not use the information generated by the cookie in the pseudonymous user profile to personally identify the visitor to this website and do not combine this with personal data about the bearer of the pseudonym. If you do not agree that we store and evaluate the data from your visit, you can object to its storage and use at any time by clicking on the mouse in the section below. In the process, a so-called opt-out cookie is stored in your browser, which means that Matomo does not collect any session data. Please note that the regular deletion of your cookies means that the opt-out cookie is also deleted and in this case must be reactivated by you.

The legal basis for the processing of your data is Art. 6 Para. 1 lit. f DSGVO. Our justified interest lies in the improvement of our Internet offer and its contents.

Facebook Button

Our offers use social media plugins ("Plugins") of the social network facebook.com, which is operated by Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland ("Facebook"). The plugins can be recognized by one of the Facebook logos (white "f" on a blue tile, the terms "like", "like" or a "thumbs up" sign) or by the addition "Facebook Social Plugin". The list and appearance of the Facebook Social Plugins can be viewed here: https://developers.facebook.com/docs/plugins/. When a user accesses a website of this offer that contains such a plugin, his browser establishes a direct connection to the Facebook servers. The content of the plugin is transmitted directly from Facebook to your browser and integrated into the website by it. The provider therefore has no influence on the extent of the data that Facebook collects with the help of this plugin and therefore informs the user according to his level of knowledge: By integrating the plugins, Facebook receives the information that a user has called up the corresponding page of the offer. If the user is logged in to Facebook, Facebook can assign the visit to his Facebook account. When users interact with the plugins, for example by clicking the Like button or commenting, the corresponding information is transferred directly from your browser to Facebook and stored there. If a user is not a member of Facebook, it is still possible for Facebook to find out his IP address and save it. According to Facebook, only an anonymous IP address is stored in Germany. The purpose and scope of the data collection and the further processing and use of the data by Facebook as well as the relevant rights and setting options to protect the privacy of users can be found in Facebook's data protection information: https://www.facebook.com/about/privacy/. If a user is a Facebook member and does not want Facebook to collect data about him via this offer and link it with his Facebook stored member data, he must log out of Facebook before visiting the website. Further settings and objections to the use of data for advertising purposes are possible within the Facebook profile settings: https://www.facebook.com/settings?tab=ads. 

XING button

The "XING Share Button" is used on our website. When you access this website, your browser establishes a short-term connection to XING AG ("XING") servers ("XING") with which the "XING Share Button" functions (in particular the calculation/display of the meter value) are performed. XING does not store any personal data about you when you access this website. In particular, XING does not store any IP addresses. Nor does XING evaluate your usage behavior through the use of cookies in connection with the "XING Share" button. You can access the latest data protection information on the "XING Share Button" and additional information on this website: https://www.xing.com/app/share?op=data_protection

Kununu Button

On our website the "Kununu" share button of the social network Kununu is used, which is operated by Kununu GmbH, Fischhof 3 Top 7, A - 1010 Vienna, Austria. When you visit our website, your browser establishes a direct connection to Kununu's servers. The content of the button is transmitted directly by Kununu to your browser, which integrates it into the website.

We would like to point out that, as the provider of the pages, we do not have any knowledge of the content of the transmitted data or its use by Kununu. We have no influence on the extent of the data that Kununu collects with the button. The purpose and scope of the data collection and the further processing and use of the data by Kununu, as well as your rights in this regard and setting options to protect your privacy, can be found in Kununu's data protection information: http://www.kununu.com/info/agb

If you do not wish Kununu to be able to assign visits to our pages to your user account, please log out of your Kununu user account beforehand.

Commissioning of service providers

Some of the above processes or services are performed by carefully selected and contracted service providers. We transmit or receive personal data from these service providers solely on the basis of a processing contract. If the registered office of a service provider is outside the European Union or the European Economic Area, a third country transfer will take place. With these service providers, data protection agreements are contractually agreed upon in accordance with the legal requirements in order to establish an appropriate level of data protection and corresponding guarantees are agreed upon.

References to your rights

You have the right,

• to require us to confirm whether we process personal data concerning you; if this is the case, you have a right of access to this personal data and to the information specified in Art. 15 DSGVO.
• to request the disclosure of the data concerning you in accordance with the restrictions of Art. 20 DSGVO in a common electronic, machine-readable data format. This also includes the surrender (as far as possible) to another person directly appointed by you.
• to require us to correct your data if it is incorrect, inaccurate and/or incomplete. Correction also includes the completion by declarations or communication.
• to require us to delete your personal data immediately if one of the reasons listed in Art. 17 DSGVO applies. Unfortunately, we may not delete data that is subject to a statutory retention period. If you no longer wish us to contact you by newsletter or other means, we will store your contact details on a blacklist.
• to revoke any consent given by you with effect for the future, without this resulting in any disadvantages for you.
• to require us to restrict processing if one of the conditions listed in Art. 18 DSGVO is met.
• to object to the processing of your personal data at any time for reasons arising from your particular situation. We will then no longer process the personal data unless we can prove compelling reasons worthy of protection which outweigh your interests, rights and freedoms, or the processing serves the assertion, exercise or defence of legal claims (Art. 21 DSGVO).
• without prejudice to any other administrative or judicial remedy and if you are of the opinion that the processing of your personal data violates the DSGVO, to complain to
  • our data protection officer: dataprivacy@walterservices.com or by post (see imprint)
  • a supervisory authority in the Member State where they are staying, working or suspected of having committed an infringement.